We can help with
- Premium renewals, billing status, and receipt confirmation.
- Account access, phone verification, and profile updates.
- Listing visibility, edits, and policy clarifications.
Contact channels
Pick the fastest route for your issue.
Email support
Best for account issues, billing questions, and policy clarifications.
In-app help
Open the app, go to Profile, and tap Support to send a report with screenshots.
Recommended for listing or app issues.
Safety escalation
If you spot fraud or abusive behavior, report the seller from the profile page or the ad detail screen.
Include the listing ID and seller name.
Troubleshooting quick fixes
These solve most issues in under two minutes.
Listing not showing
Confirm the listing is approved, then refresh the app or update the location filter.
Payment or premium not active
Wait a few minutes after payment, then reopen the app. If the status is still inactive, contact support with your reference.
OTP not received
Verify the phone number, check signal strength, and try again after 60 seconds.
Helpful links
Policies, FAQs, and agreements.
Frequently Asked Questions
Answers to the most common questions.
Terms of Service
Rules for using Trueseller.
Acceptable Use Policy
Marketplace restrictions and prohibited activities.
Refund Policy
Refund eligibility and timelines for premium purchases.
End User License Agreement
Software usage terms and restrictions.
Get the Trueseller app
Download the app to manage listings and premium renewals.