1. Scope
This Refund Policy applies only to charges collected by Trueseller for premium and other paid platform features. It does not apply to marketplace transactions between buyers and third-party sellers.
2. Marketplace transaction refunds
Trueseller is not the merchant of record for peer-to-peer item sales between users. Refunds for those transactions must be agreed directly between buyer and seller.
4. Non-eligible cases
- Change of mind after premium activation and use.
- Listing performance expectations not guaranteed by the platform.
- Violations of platform policies that led to enforcement action.
- Requests submitted outside the refund window below.
5. Refund request window
Submit refund requests within 7 days of the payment date. Requests should include payment reference, account phone number or UID, and a short description of the issue.
6. Review and processing time
- Initial review target: 3 to 5 business days.
- Approved refunds are sent to the original payment method.
- Provider settlement timelines can take 5 to 10 business days.
7. Chargebacks and disputes
Before raising a chargeback, contact support@trueseller.app so we can investigate and resolve quickly. Abuse of chargebacks may lead to account restrictions.