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Getting started

How Trueseller works

Find an item, speak to its seller or post what you need. Here is how to get started.

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1. Find something you like

Browse the marketplace, search for an item or open a category. Check the listing’s photos, description, price, condition and area. Availability can change, so confirm the details with the seller.

2. Ask the seller

Open the seller’s profile to see their public information and other listings. Use the contact options available on the listing to ask questions, confirm what is included and agree on next steps. Sign in when a feature asks you to.

Keep useful conversation and listing records. Never share your sign-in code, password, card security details or Mobile Money PIN.

3. Agree on a safe exchange

The buyer and seller arrange payment and delivery directly. Check the item and the identity of the person you are dealing with before paying. For an in-person exchange, choose a suitable public place and inspect the item.

Trueseller’s paid packages are separate from purchases between users. Read the safety guide and Refund Policy for that distinction.

Have something to sell?

  1. Sign in, complete your business profile and choose the listing category.
  2. Add your own clear photos, an honest description, price, condition and local area.
  3. Submit the listing for moderation. Check its review status and any feedback in your account.
  4. After approval, respond to interested buyers and keep your listing up to date.

Optional packages and promotions show their benefits and cost before you pay. Read the listing rules before submitting.

Cannot find it? Post a request

Describe the product or service you need, choose a category and add the relevant details. Requests give sellers a way to respond to what people are looking for. Review responses carefully and agree on any transaction directly.

Need a hand?

Visit our frequently asked questions or contact support. You can use the website or get the app for iPhone and Android.

More help, whenever you need it.

Find answers about buying, selling and your account.

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