Need help? We are here for you.

Get fast support for account access, premium renewals, listing issues, and safety guidance. Start with quick answers or reach out directly.

We can help with

  • Premium renewals, billing status, and receipt confirmation.
  • Account access, phone verification, and profile updates.
  • Listing visibility, edits, and policy clarifications.

Contact channels

Pick the fastest route for your issue.

Email support

Best for account issues, billing questions, and policy clarifications.

Email: support@trueseller.app
Response time: 24 to 48 hours

In-app help

Open the app, go to Profile, and tap Support to send a report with screenshots.

Recommended for listing or app issues.

Safety escalation

If you spot fraud or abusive behavior, report the seller from the profile page or the ad detail screen.

Include the listing ID and seller name.

Troubleshooting quick fixes

These solve most issues in under two minutes.

Listing not showing

Confirm the listing is approved, then refresh the app or update the location filter.

Payment or premium not active

Wait a few minutes after payment, then reopen the app. If the status is still inactive, contact support with your reference.

OTP not received

Verify the phone number, check signal strength, and try again after 60 seconds.

Helpful links

Policies, FAQs, and agreements.

Get the Trueseller app

Download the app to manage listings and premium renewals.